We want you to be informed.
Read about our data protection policy and data usage of website visitors.
1. MyWalletEx recognizes that its Clients who use MyWalletEx.com value their privacy.
This Privacy Policy details important information regarding the use and disclosure of Client‘s information collected on MyWalletEx.com. We provide this Privacy Policy to help you make an informed decision about whether to use or continue using MyWalletEx's services.
​
2. This Privacy policy is an initial part of Terms and Conditions published on MyWalletEx.com
​
3. The Client provides the following information while registering on MyWalletEx.com
Personally identifiable information (name, second name, login, email, password, address, phone number etc.) to MyWalletEx when ordering the services of the company. This personal information can be used to operate, maintain, and provide the features and functionality of all MyWalletEx services offered.
​
General Information
MyWalletEx's system is serious about security of the personal information of customers and uses this provided information from customers only in accordance with the terms of this Privacy Policy. In order to use some services of MyWalletEx and reduce fraud and theft, our system asks you to provide information about yourself and your credit or debit card, in case you make payments by a card via MyWalletEx for the first time.
Opening of the electronic account
To open electronic account in MyWalletEx's system, you will need to provide your first and last name, address, city, and email address. Also, you are free to open a business account, for this you will need to provide documents about your company. Business account can be replenished from your your company bank account. General documents for business accounts are the Certificate of Incorporation, Memorandum & Articles of Association, Director and Shareholder registry, a sample of a share certificate, a Certificate of Incumbency for companies older than 6 months. The documents shall be provided in Czech, English or German language.
Data and profile
Periodically our MyWalletEx system can offer our customers complete additional questionnaires and to participate in surveys. This is done both for the collection of demographic information, as well, and to identify the needs of our clients and also to assess the quality of services we provide. With applying for an account you consent in receiving those kind of information via email or telephone provided.
Account data security
We use this information to provide you with security in time of use of our services, to process your transactions, as well as to ensure the overall security of customer service and improve the products and services provided by us. All contact information is collected on servers located outside the European Union for corporate customers and inside the EU for European individual clients. We provide access to personal information about our customers only for technical staff of the company, which it is required to efficiently and quickly perform queries to serve our customers.
Information on account transactions
When sending or receiving funds via the MyWalletEx system, we may ask you to provide information about every such transaction, including the total amount and the name of the user (sender). All this information is saved and is never disclosed without an official request. We also save all IP addresses used for logging in to your account. All of these measures aim to prevent fraud and theft.
About traffic data
If you are a registered user of MyWalletEx, your name, email address and account type can be displayed for other system customers. The number of your card and bank account and other financial information will never be given to third parties, except as otherwise provided by law.
Cookies, - which are small data files that are on your device, allow us to recognize you as a customer of our system, if you return to the site MyWalletEx.com, using the same device and browser. We send a session cookie to your device when you make the entrance with your email on account in MyWalletEx system, while introducing your email address and password. These files allow us to recognize you if you visit multiple pages on our site during the same session, you will not need to re-enter your password again . After you sign out of MyWalletEx system or close your browser, the cookie data session expires and no longer have any effect.
Information about third parties
All the information you provide, as described above, shall not be disclosed by us to third parties without official request. If you send or receive a large volume of payments that pass through MyWalletEx system, in some cases, we can make an additional check of your business (for business accounts only), requesting information about you and your business activities from a business information service
MyWalletEx is not responsible for the consequences that have arisen in case when customer disclosures information about his account in MyWalletEx system. We also reserve the right to that, to periodically, at random, to view reports on the activity done by the customer on accounts and reserve the right to close accounts if received information by us is that account is related to fraud or theft.
Client Data
User credit/ debit card data is not collected and stored on the merchant side.
Customer service
All your correspondence with technical experts of MyWalletEx system is maintained in the records of your account. This is done in order to monitor the quality of services we provide to our clients . Save this correspondence (information) also helps us in the investigation of fraud and theft.
​
Compliance
For any compliance issue you will have to contact our compliance officer via email only. Our compliance officer's direct email is: aml@mywalletex.com
​
Please contact MyWalletEx with any questions or comments about this Privacy Policy, your personal information, your consent.
This Privacy Policy may be revised periodically and this will be reflected on the webpages of MyWalletEx.com.
​
Date of the last modification: November, 9th, 2017.